Shipping Policy

Shipping Policy 

General Shipping 

  • We are able to ship anywhere within the United States. 
  • Orders ship Monday – Friday. Please allow extra time for order processing (typically 1-3 business days). 
  • Some items within your order may ship separately. You will never be charged more for shipping and handling than what appears at checkout, except in cases of unexpected shipping surcharges. 
  • We provide estimated shipping times for all products. While we strive to get your order to you as quickly as possible, please note that all shipping lead times are estimates, and we cannot guarantee delivery by a specific date. We encourage you to ship all items to a permanent address to ensure successful delivery. 

International Shipping  

We offer shipping through our shipping broker - shipping fees, along with customs duties and taxes, are calculated at checkout based on the shipping address. 

We are not able to ship to the following countries and regions: 

  • Afghanistan
  • Belarus 
  • Brunei 
  • Cuba 
  • Iran 
  • Myanmar 
  • North Korea 
  • Palestine 
  • Russia 
  • Syria 
  • Sudan 
  • Ukraine 
  • Yemen 
  • Any other country or region that is subject to OFAC sanctions at the time of ordering 

Shipping Multiple Orders 

Multiple orders placed on the same day cannot be combined and will ship separately. However, if you have questions regarding shipping fees for multiple orders, please contact customer service. 

Shipping to Multiple Locations 

Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address. 

Address Changes 

We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order. For questions or concerns regarding an order, please contact our customer service team. 

APO/FPO Shipping 

We are able to ship our products to U.S. Military APO/FPO addresses. When completing your Shipping Address during checkout, please note the following: 

  • The City must be entered as either APO or FPO. 
  • The State must be selected as either ‘AA’, ‘AE’, or ‘AP’. 
  • The Country must be United States. 
  • You must enter your Zip Code. 
  • Always remember to enter your full name, grade, and PSC or unit number. 

Please note: Orders shipped to an APO/FPO address may take longer to be delivered. Please allow 2-4 weeks for your package to arrive. 

Damaged, Missing or Incorrect Items 

In the unlikely chance that merchandise was damaged in shipment, please do not open or use the items until a claim can be submitted. 

If the packaging appears opened or damaged upon receiving your order, please notify the customer service team immediately by reaching out to shopdelta@harperandscott.com. Before reaching out, please: 

  • Check the contents of your package and verify that you received what was ordered against the confirmation email 
  • Retain all packaging materials if items are damaged or missing 
  • Take pictures of the damaged/missing items along with any damaged packaging to provide to the customer service team 

If you have a question or problem, please contact us via email at shopdelta@harperandscott.com. You may also get information about your order history under My Account in the top right of the navigation bar. 

Customer Service Hours 

Our customer service team is available Monday – Friday 9AM – 6PM EST. If you send an email over the weekend, our customer service team will contact you the following week.