FAQ – Delta Shop

Payments

What forms of payment do you accept? What forms of payment do you accept?

We accept Visa, MasterCard, Discover, American Express as well as Apple Pay and Google Pay. On your payment statement, the merchant of record will read HS – DELTA SHOP.

How can I change or cancel my order? How can I change or cancel my order?

Unfortunately, an order cannot be changed or canceled once it has been placed.

Instead, you will need to process a return within 30 days of delivery, following the return instructions via the Delta Shop Returns Portal found in your confirmation email.

Are Delta Shop gift cards available for purchase? Are Delta Shop gift cards available for purchase?

No, at this time, we do not offer gift cards for Delta Shop merchandise, and Delta Air Lines gift cards are not accepted for payment on this site.

Order Fulfillment/Shipping

What are the shipping charges? What are the shipping charges?

We offer free shipping for domestic orders over $75 before taxes are applied. For domestic orders under $75 before tax, a flat shipping rate fee of $9.95 is applied at checkout.

For international orders, a flat rate shipping fee of $18.99 USD will be applied to all orders. Taxes and duties are calculated at checkout.

For more information about shipping, view our Shipping Policy.

How long will it take for my order to reach me? How long will it take for my order to reach me?

Most orders take 1-2 business days to process before shipping. Shipping speed varies depending on the shipping destination.

You will receive a shipping notification email once your order ships. For more information, please reference our Shipping Policy.

How can I track my order? How can I track my order?

You will receive an email confirmation once your order is placed. When your order ships, you will receive another email with a link to your tracking number, so you can track the shipping of your order. Finally, you will receive another email once your order is delivered. For more information about shipping, view our Shipping Policy.

Do you offer global shipping? Do you offer global shipping?

We offer global shipping. All shipping fees, along with duties and taxes are calculated at checkout based on the shipping address. For more information about shipping, please view our Shipping Policy.

Which countries are excluded from shipping? Which countries are excluded from shipping?

Afghanistan
Argentina
Belarus
Brunei
Cuba
Myanmar
North Korea
Palestine
Russia
Sudan
Syria
Ukraine
Yemen

Returns/Exchanges

Can I return or exchange my items? Can I return or exchange my items?

We're sorry to hear you're not happy with your purchase. Products are eligible for returns through our Delta Shop Returns Center if they are unworn, undamaged, in "as new" condition, and you have initiated the return within 30 days after your order has been delivered.

You will have 30 days after your order has been delivered to request a return. You will be refunded the cost of the items returned (less the $9.95 return shipping fee), which will go back on your original payment method within 3-5 business days, depending on your financial institution.

We are unable to process exchanges. For more information about returning an item, costs associated with returns and other return questions, please review our Returns Policy.

My order arrived damaged or with a missing/incorrect item. How can I get help? My order arrived damaged or with a missing/incorrect item. How can I get help?

We apologize for the inconvenience and want to make it right. Please contact customer service with the details of your order issues, and we'll work together to fix it. For more information about returning an item, please review our Returns Policy.

Frequently Asked Questions